Services / Account Management
Your dedicated Account Manager connects your business requirements with Orion’s technology, advice and ongoing service. Keep a continuing conversation as your people, workplaces and priorities change.
Your Partner in the Office
Buying technology is one decision. Making sure it continues to fit your workplace is an ongoing conversation. Orion’s Account Management service keeps your business needs at the centre of that relationship.
Whether you need advice about replacing equipment, connecting a new location or improving a document process, your Account Manager helps connect the requirement with the right Orion expertise. The starting point is what your organisation needs—not a predetermined bundle of products.
Account management complements your technical services. It gives you a continuing business contact while the helpdesk and technical teams handle support, diagnosis and agreed implementation work.
Personalised advice. Connected service.
Keep a continuing relationship with someone you can speak to about your Orion technology and services. Share changing requirements, discuss a proposed investment or raise a concern about how your existing arrangements support the business.
Your Account Manager connects the business conversation with the people best placed to help. Technical diagnosis and fault resolution remain with the support team.
Technology choices start with the people using them. Discuss your users, locations, existing systems and the work that needs to get done, alongside the frustrations you want to address.
Consider what already works, where tasks are repeated and which systems are essential. This helps shape a suitable recommendation rather than a disconnected list of products.
Bring purchasing, technical advice, installation and ongoing service into a coordinated conversation. Your Account Manager can help connect a requirement or concern with the relevant Orion team.
Agree what needs to happen, who is responsible and how the proposed work relates to your existing services. For faults or urgent technical help, contact Customer Support directly.
Replacing equipment, opening a location or introducing a digital workflow affects more than the purchase itself. Discuss compatibility, configuration, budget considerations and the support your people will need.
Review suitable options before committing to a change. Purchasing, equipment finance, project work and additional services have their own agreed scope and terms.
As your organisation changes, revisit the requirements behind your technology choices. New team members, different working arrangements or additional systems can change what you need from Orion.
Agree the scope and frequency of account discussions around your service arrangements. There is no assumed fixed review schedule or automatic inclusion of additional technical services.
From first conversation to ongoing care
Explore how business requirements, technology decisions and ongoing support fit together. Select a stage to see the conversation behind it.
Understand
Discuss how the organisation works, the technology you already have and what you want to improve. Identify essential systems, affected users and locations, and any constraints on the proposed change.
The purpose
A shared understanding of the requirement—not a product list before the problem is clear.
The relationship is shaped around your agreed services. Review frequency, project delivery, purchasing and technical support arrangements are confirmed with your organisation.
One relationship. Connected decisions.
These are examples of requirements to discuss, not automatically included projects. Explore the relevant solution, then agree what is appropriate for your organisation.
Discuss additional users, workplace systems and calling requirements together. Consider how the change affects connectivity, access and support rather than treating every new device as a separate decision.
Bring room size, remote participants, sound, video and user handover into the requirements. Coordinate suitable equipment selection with installation and ongoing support needs.
Identify where documents, enquiries or approvals repeatedly hold up a task. Explore suitable capture, workflow and AI options, with configuration requirements and human responsibilities considered before introducing a change.
Discuss the systems and devices you rely on, recurring concerns and replacement requirements. Bring print usage, access to information and ongoing maintenance into the conversation with the relevant specialists.
Make the conversation useful
You do not need a finished specification to start. A clear picture of what is changing helps Orion discuss a suitable way forward.
Your Partner in the Office
Discuss technology changes, purchasing or your existing arrangement with your Account Manager. For an operational fault, call Customer Support on 1300 567 456.
