Orion Technologies

    Managed IT / Dell Business Solutions / Deployment, Support & Lifecycle

    Plan beyond the purchase.

    Connect Dell equipment choices with Orion’s procurement and support, and explore separately scoped Dell lifecycle services where appropriate.

    All Dell business solutionsIT Support & Managed IT

    Deployment, Support & Lifecycle

    The right equipment needs a workable plan for supply, deployment, support and eventual replacement. Orion provides purchasing, installation, configuration and Managed IT services by agreement. Dell-delivered services are a separate part of the proposal, with their own eligibility, inclusions and terms.

    Technology shaped around your requirements

    Understand the options.

    01

    Procurement and preparation with Orion

    Review users, applications, locations, compatibility and budget considerations before confirming equipment. Make the quoted configuration and deployment responsibilities clear.

    • Hardware and software purchasing advice.
    • Installation and configuration scoped around the environment.
    • Account management to connect purchasing and ongoing requirements.
    02

    Dell deployment options

    Dell’s deployment portfolio, including ProDeploy options, covers different levels of equipment rollout and implementation. Discuss whether supplier-delivered deployment is suitable alongside Orion’s project scope.

    • Confirm the selected service and covered products.
    • Agree site readiness, configuration and handover.
    • Do not assume deployment is included with hardware.
    03

    Manufacturer support and warranties

    Dell support options, including ProSupport for eligible products, provide different entitlements from Orion’s helpdesk and managed services. Confirm the service tag, duration, coverage and escalation route.

    • Identify the exact warranty and support level on the quotation.
    • Review remote diagnosis and onsite-service conditions.
    • Keep manufacturer obligations separate from Orion’s agreed service scope.
    04

    Specialist and lifecycle services

    Dell also offers consulting, managed or residency services, multicloud, AI and data services, training, and recovery and recycling options. Explore the relevant service through Orion rather than treating the complete supplier portfolio as an included package.

    • Specialist delivery and Australian eligibility require confirmation.
    • Assess retirement, data handling and disposal responsibilities.
    • Review subscription terms separately from equipment-finance options.

    Before you choose

    A clear specification. An agreed scope.

    Supplier service availability and conditions vary by product, region and contract. No fixed response time, included subscription, recycling certification or automatic coverage is promised. Finance remains subject to the relevant provider’s approval and terms.

    • What equipment, software and deployment work are actually included?
    • Which services are provided by Orion and which by Dell?
    • What are the support term, eligibility and escalation requirements?
    • How will migration, acceptance, retirement and data handling be agreed?

    Your Partner in the Office

    Plan your deployment, support & lifecycle with Orion.

    Tell us about your applications, existing environment and requirements for deployment, support & lifecycle. We’ll help you compare suitable options and agree configuration, purchasing and support responsibilities.